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An AndiSites Shout-out to Brown’s Auto & Collision Center in Chapel Hill
I recently took my car to Brown’s Auto & Collision Center in Chapel Hill for a brake repair. Not only did they save me $500 off the quoted price from their larger-sized competitor, but they greeted me with a smile and sent me off with a hug (and a clean car as an extra treat)! Providing a service exceptionally well is essential to business but as Brown’s Auto reminded me (not unlike our AndiSites team mission), the delivery makes all the difference.
The company’s ability to perform my brake repair and at a fraction of the cost, although both high on the list of priorities, paled in comparison to the amazingly kind customer service I received from the start. I got the feeling from the first “hello” that I was being taken care of like their team members would serve their own family. It gave me confidence in their ability to handle my repairs and that I was going to be charged a fair price. When I returned the next day, I found a sparkling clean car that I hardly recognized with a note congratulating me on my baby boy (on his way next month). As a mom with no free time and a kid that is terrified of the car wash, this was one of the most appreciated offerings imaginable. And… it was not an easy task. I had resorted to rolling my windows down to see through the caked on dirt and the floorboards were lined with old lollipop sticks, toys, and crumbs. This is only to say that this gift was no small gesture.
Customer service like I experienced is rare these days, with business becoming more and more impersonal, but is what set Brown’s Auto apart from the rest and ensured them an entire family of loyal, lifetime customers, not to mention the countless gleaming reviews I intend to share. After happy tears and a couple of hugs, Brown’s Auto gained a new fan and is an AndiSites favorite.
Check them out:
Brown’s Auto & Collision Center, Inc.
11744 US 15-501 Highway N
Chapel Hill, NC 27517-6016
Phone: (919) 942-1023