South Sound 911

Desktop View SS911

South Sound 911



South Sound 911 is the result of collaborative problem-solving efforts between 911 centers and the community. South Sound 911 currently employs approximately 230 personnel, many of whom work various shifts to provide 24-hour service for 911, dispatch, and records management.



  The Goal

WordPress website redesign and development, content migration and formatting, conversion from proprietary Content Management System, and creation of custom functionality. South Sound 911 needed a modern theme, more streamlined navigation, and redesign of functionality such as searchable databases for documents & bids.

  The Solution

A new website and architecture were created to provide information and access to a variety of non-intuitive services. For instance, South Sound 911 provides emergency 911 and dispatch services for 41 police and fire/EMS agencies, and also provides concealed pistol licensing, fingerprinting, forest product harvesting permits, and a host of other seemingly non-related services. The website now presents this information in an easily accessible, appealing, and modern fashion.

 The Results

South South 911 now has a clear, streamlined website that allows users to easily access their most important services. It features thoughtful design grounded in modern themes of trust, safety, and integrity. Colorful images featuring South Sound 911’s own employees strengthen the agency’s connection to its community.

In terms of functionality, site visitors may now easily locate needed services or information whether they prefer to use graphic buttons, text searches, or drop-down or fly-out menus. The site also includes a subscribe by phone and text feature that notifies subscribers whenever new information is posted to the site. South Sound 911’s website now makes sense of its unique services!

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